MEMBERSHIP TERMS & CONDITIONS – Fit Friends Limited
Introduction PRINCIPLE TERMS AND CONDITIONS
This is an agreement between you (the Member) and Fit Friends Limited.
By completing the joining process and becoming a member of Fit Friends Limited, you are accepting all the terms and conditions in this membership agreement. Once you have indicated your acceptance, this agreement will become legally binding on you and us.
You should only join if you have read them and accepted them.
All Fit Friends Limited memberships are based on a 52 week year. Fit Friends Limited will endeavour to give a minimum of two weeks advanced notice of any closures. Fit Friends Limited may offer an alternative timetable during holiday times but is not at liberty to do so.
Fit Friends Limited reserves the right to alter the opening hours according to user data. Fit Friends Limited is not 24 hour 7 days a week Gym and will close for all bank holidays and up to 1 week over Christmas and for up to two further weeks during the year. An alternative timetable may be offered but this is not mandatory.
Membership starts on the membership start date and is for a minimum period of 1 month unless stated otherwise.
Members are entitled to all rights and privileges for the type of membership chosen.
Membership amount: The amount you agree to pay upfront for your fixed term membership
Monthly Membership Amount: the amount you agree to pay each month for your Membership.
Clubright – the booking management system used by Fit Friends Limited – download the app to your phone or tablet
Promotional Rate: in relation to any monthly membership amount and/or the amount payable from time to time for any category of Membership, the introductory or other promotional amount you agree to pay during the introductory period specified in the promotional or introductory offer.
Online membership – classes delivered via zoom
Add on: A secondary product that you may have in addition to your membership. Special conditions may apply.
Membership is personal to the member and is non-assignable, non-transferable and non- refundable.
All clients must complete a PARQ prior to using the gym /classes/PT. Please give as much information as possible.
If you have a medical condition in some instances you may need to contact your health care professional before you start and inform your trainer / class instructor before you start.
There are certain email and SMS communications, which it is necessary for us to send to all members, in connection with their membership. In order to do so we will process your personal data for the purposes of performing our contractual obligations to you under the terms of your membership - You cannot opt out of these communications.
You may opt out of email and SMS communications that we may otherwise send for promotional or marketing purposes, but if you do, we cannot be held responsible and refunds will not be granted for any loss incurred by you not receiving gym or class related communications for example closures or class cancellations.
All processing of your personal data will be in accordance with our Privacy, Data Protection Policy
Photographs and or videos will be taken from time to time for promotional purposes only. If you do not wish to appear in any advertised promotion you must inform staff at the time or Fit Friends Limited will assume you have consented.
Annual/Direct Debit membership entitles a member to book as many classes/sessions as specified in the package purchased during opening hours.
In circumstances where we are required to close or restrict facilities and there is a temporary interruption in services, foreseen or unforeseen and for any reason, we will attempt to contact all clients via email or SMS communication. Ongoing support will be offered and online services available. Fit Friends Limited reserves the right to change the timetable to accommodate this temporary interruption.
Under 16’s: An adult must accompany all 14-16 year olds. 16 -17 year olds can attend unaccompanied when approved by a member.
The agreement to pay is with the person who gives consent to the membership. This must be the same person who fills out the screening form and makes the payment in full or initial payment and subsequent payments. It will be the person over 18 who signs these terms and condition that will be responsible for any breach of these terms and conditions
Membership
All memberships or credit packs need to be fully used within the individual expiry date after which any remaining sessions will be forfeited.
Online small group classes are delivered via zoom and can be accessed in the same way as in person training.
Beginning your membership
Our joining process is an online process via our website or Clubright our booking management system at Fit Friends Limited. Full membership prices and options can be found on our website (www.fitfriends.training), to be selected by you as part of the joining process. By completing the online joining process and becoming a member of Fit Friends Limited, you are accepting all the terms and conditions in this membership agreement (insofar as they are applicable).
You should only join if you have read them and accept them.
This membership agreement starts once you have accepted the terms during the online joining process. By accepting the terms, you are agreeing to pay any applicable monthly membership amount. These are subject to any promotional rate that may be payable for a limited period only.
Joining is also available in house at the Fit Friends Studio – the online process will be completed with you present. By completing the online joining process in house and becoming a member of Fit Friends Limited, you are accepting all the terms and conditions in this membership agreement (insofar as they are applicable). You should only join if you have read them and accept them.
You agree to comply with the Gym Membership Rules and you agree to use the gym facilities and equipment in the proper manner. You must consult a member of staff if you are unsure. We are not liable for any injury you suffer through the incorrect use of our equipment or facilities.
You agree to tell us immediately of any changes to your personal details, including contact information or payment methods. This can be done online or in-house by a member of the team.
This is an agreement between you (the member) and Fit Friends Limied.
By completing the joining process at our website and becoming a member of Fit Friends Limited, you are accepting all the terms and conditions in this membership agreement. Once you have indicated your acceptance, this agreement will become legally binding.
You should only join if you have read them and accepted them.
MEMBERS PARQ DECLARATION WAIVER OF LIABILITY
The member to the best of your knowledge and belief confirms that he/she is in a good physical condition and that he/she knows of no medical or other reason why he/she is not capable of engaging in active or passive exercise and that such exercise will not be detrimental to his/her health, safety, comfort or physical condition. Further, that you will advise us immediately should your health or vulnerability to injury change.
By completing the PARQ on joining, the information given by you in entering this agreement is correct and will be relied upon by us. If any member has any medical conditions or injuries, you must inform class instructor or Personal trainer before the session.
The member shall not use the facilities whilst suffering from any infections or contagious illness, disease, virus or other ailment or whilst suffering from any physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of any other.
The information given by you in entering this agreement is correct and will be relied upon by us.
Our staff, personal trainers and self-employed personal trainers are not medically trained, and should you have any concerns with your health and fitness you should seek independent medical advice before engaging in any physical activity on our premises.
You are primarily responsible for your health and wellbeing, but here at Fit Friends Limited we want to ensure that you enjoy our facilities safely. To that end we consider that we should expect the following of each other.
From us:
Whilst we will respect your decision over your training regime, we reserve the right to ask you not to exercise beyond what we reasonably believe to be your personal ability.
We shall endeavour to maintain a safe environment for you to enjoy your exercise.
We shall endeavour to ensure that our fitness trainers and staff are qualified to fitness industry standards.
We shall always keep confidential any information that you give us regarding your health.
If you are a wheelchair or disabled user, we require you to have an induction to ensure your safe use of our facilities and equipment.
USING THE GYM
Dress
Appropriate clean clothing and clean trainers must be worn at all times in the gym
Indoor trainers must be worn in the studio during classes unless specifically otherwise advised by an instructor.
Trainers must be worn at all times whilst using the equipment in the gym.
Wear suitable clothing and footwear when exercising (denim, bare feet, flip-flops, boots or a bare torso are amongst the range of clothing choices that are unsuitable). Any member not wearing suitable attire may be asked to leave the gym at the discretion of the team.
Conduct
Members should use the equipment and facilities in accordance with the advice given by staff and/or any notices on the premises. Members shall not misuse the equipment or facilities of Fit Friends Limited and any member who wilfully or negligently causes such damage shall pay for any damage to the property.
Smoking is not permitted in any part of the facility.
In the interests of health and hygiene, all users must ensure the equipment is cleaned before and after use.
When using the shower members will need their own towel and toiletries.
Members may not use the facilities of the centre whilst under the influence of narcotics or other mood-altering substances.
For security reasons, members and guests are asked to place personal belongings and valuables in the lockers available. Lost property will be retained for a reasonable period of time (6 months)and will subsequently be disposed of by Fit Friends Limited.
ONLINE ZOOM CLASSES
Zoom is the online platform. Booking can be made: via the Clubright Fit Friends app, or by visiting the website
Bookings can be made 2 weeks in advance.
Bookings can be made up to the class start time.
2 hours’ notice must be given to cancel a booking and credits will be automatically returned if applicable.
Cancellation is via the website, phone or app only.
Should less time be provided to cancel Fit Friends Limited reserves the right to charge and credits will be forfeited.
Non-attendance to booked classes will result in that credit being forfeited if applicable. 3 missed sessions results in members being unable to book further sessions. Booking will be reinstated by contacting a member of staff.
As an online platform you acknowledge that complex software is never wholly free from technical issues arising from internet connection services, defects, errors and bugs. If a fault is due to Fit Friends Limited technical services, we will endeavour to provide a pre-recorded option or return your credit
Fit Friends Limited may ask permission of any individual or group to be photographed or recorded for press or promotional purposes.
We may, with reasonable notice and at our discretion reserve the right to change/alter the programme of activities or classes at any time.
Class instructors may be substituted for another suitably qualified teacher at the discretion of Fit Friends Limited. As Kate Campbell Fitness is providing a class with the same content and quality, refunds will not be granted in the event of a class instructor substitution.
In the event Fit Friends Limited needs to cancel a class, we will attempt to contact all clients via email or SMS communication who booked prior to cancellation and will return any credits to clients who booked prior to cancellation. Clients and/or members must ensure that they update their account with the correct contact information and notifications on the app are set to on.
You may opt out of email and SMS communications that we may otherwise send for promotional or marketing purposes, but if you do, we cannot be held responsible and refunds will not be granted for any loss incurred by you not receiving gym or class related communications for example closures or class changes or cancellations.
GROUP EXERCISE
All classes will be delivered online until it is deemed appropriate to reintroduce classes to the facility.
Booking can be made: via the Clubright Fit Friends Limited app or online at www.fitfriends.training.
Bookings can be made 2 weeks in advance.
Bookings can be made up to the class start time.
2 hours’ notice must be given to cancel a booking and credits will be automatically returned if applicable.
Cancellation is via phone or app only.
Should less time be provided to cancel Fit Friends Limited reserves the right charge and credits will be forfeited
Non-attendance to booked classes will result in that credit being forfeited. 3 missed sessions results in you being unable to book further sessions. Booking will be reinstated by contacting a member of staff.
Fit Friends Limited may ask permission of any individual or group to be photographed for press or promotional purposes.
Fit Friends Limited may from time to time wish to show potential members or others around the centre facilities on a trial basis and reserve the right to do so.
MANAGING YOUR PERMISSIONS AND DATA
There are certain email and SMS communications which it is necessary for us to send to all members, in connection with their membership. In order to do so we will process your personal data for the purposes of performing our contractual obligations to you under the terms of your membership. You cannot opt out of these communications. You may opt out of email and SMS communications that we may otherwise send for promotional or marketing purposes, but if you do, we cannot be held responsible for any loss incurred by you not receiving gym-related communications. All processing of your personal data will be in accordance with our Privacy, CCTV & Cookie policy.
For the safety and security of you, our other members and our staff, and for associated purposes of crime prevention and detection, we operate 24-hour CCTV security at Fit Friends Limited. The images will be captured, processed and retained in accordance with our separate Privacy, CCTV & Cookie policy, available Access to such footage will also be governed by the provisions of that policy. We will securely store personal data including membership information and recorded CCTV footage in accordance with our privacy policy.
PAYMENT AND FEES
This is an agreement between you (the Member) and Fit Friends Limited.
By completing the joining process and becoming a member of Fit Friends Limited, you are accepting all the terms and conditions in this membership agreement. Once you have indicated your acceptance, this agreement will become legally binding.
You should only join if you have read the terms and conditions and accept them.
If your membership has an initial membership amount fee, you agree to pay us the full membership amount by credit/debit card or direct debit and this amount will be confirmed to you by email.
If your membership has a recurring monthly membership amount fee, you agree to maintain a Direct Debit instruction with your bank (or recurring credit card payment) for the monthly membership amount. Your first monthly membership amount is due on the date shown at the end of the online joining process (which will also be confirmed to you by email), and subsequent monthly membership payments will be due on the same day of each month until your Membership is cancelled.
We reserve the right, at our discretion, to change your monthly membership amount fee. If this happens, we’ll notify you by email not less than 3 weeks before the change is made. You are able to cancel your membership within this period, and if we don’t hear from you within the period the new monthly membership amount fee will apply automatically.
You agree to pay us the monthly membership amount regardless of whether there is any temporary interruption in services during the period, foreseen or unforeseen. In circumstances where we are required to close or restrict facilities for any reason no refunds will be due.
The fee relates to the use of Fit Friends classes, counselling sessions or any other consultations. All other privileges associated with the membership are deemed to be an addition to the fee and are subject to change.
Cancellations require 30 days notice. You should not cancel your Direct Debit mandate with the bank until the final months payment has been drawn.
If you fail to pay any amount due under this agreement for a period of more than 30 days, you will be denied access to the facilities until the amount due has been paid in full.
If Fit Friends Limited is unable to obtain contracted payment amounts or you remove payment information or cancel your linked cards to stop paying your membership fees your account information will be sent to accounts collections, which could result in a negative mark on your credit score.
For members under 18 only (third party payer) the agreement to pay is with the person who gives consent to the membership this must be the same person who makes the payment in full or initial payment and subsequent payments. It is the person over 18 who signs these terms and conditions and pays the membership fee that will be responsible for any breach of these terms and conditions.
Members under 18 years of age have the right to cancel their membership anytime by contacting Fit Friends Limited and giving 30 days notice in advance.
COOLING-OFF PERIOD
You have the right to cancel your membership for any reason within 14 days of joining by emailing info@fitfriends.training If you cancel during the cooling-off period.
Freezing
No membership freeze will be implemented until the member provides the appropriate evidence and is received in writing or via email to info@fitfriends.training
Only under the following circumstances will we consider freezing memberships.
Temporary illness or injury. The agreement may be frozen in the event of a temporary illness, injury or medical condition which, in the written opinion of a doctor or other suitably qualified medical practitioner, prohibits exercise for a period of time. This should be submitted inside 30 days of the situation arising.
A membership may be frozen for a minimum of one month and up to a maximum of three months at any one time.
A membership may be frozen for up to three months within a one-year period from the membership start date.
If the membership freeze period exceeds 3 months and the member wishes to terminate the contract due to ongoing illness. The membership may be terminated in agreement with Fit Friends Limited.
Other clauses
Only you, the person named in the online joining process, can benefit from this agreement.
If any of the terms of this agreement are invalid, unenforceable or illegal the remaining terms can still be enforced.
Fit Friends Limited reserves the right to amend and update the terms and conditions of any membership. We reserve the right to make reasonable changes to the Gym Membership Rules and the Membership Agreement at any time. It is your responsibility to check online at regular intervals for changes to these documents.
You should only join if you have read the Terms and `conditions and accept them
This agreement is governed by the law of England and Wales.
You should print a copy of this agreement for future reference.